Metso advance customer service excellence
Company invests in continuous development through comprehensive Services Certification programme
METSO are celebrating the success of their Services Certification programme, a structured training initiative designed to refine the skills and expertise of Metso field services and technical support experts, among others. Through this programme, launched in 2021, Metso can officially validate and standardize the work of Metso service experts globally, ensuring consistent and high-quality support. This initiative addresses growing customer needs by combining strong maintenance support with process knowledge, ultimately enhancing the management and support of their assets.
The Services Certification programme has significantly enhanced the competence of Metso field service and technical support teams, standardized training and competence development and supporting ongoing technical training. During 2021–2024, Metso Academy certified more than 600 individuals with close to 1,000 certifications.
‘People are Metso’s greatest assets, and investing in their continuous development not only improves their expertise but also enables us to magnify customers’ experience. By ensuring that our personnel have undergone the intensive Services Certification training, Metso are committed to earning and growing our customers’ trust in our service delivery,’ says Kalle Koskiluoto, vice-president of Metso Academy.
The programme consists of a range of carefully planned modules targeting specific technologies and designed for employees who perform service activities at customer sites. The programme involves a comprehensive curriculum of training courses, hands-on training, and rigorous assessments to validate the knowledge and competency of employees.
‘The need for competence development is constantly visible in the industry. Metso Academy has identified that need, and we have been engaging our customers and partners in developing learning programmes. All certification programme courses have technology-specific safety elements embedded in them and all certified employees are required to complete Metso’s safety courses. We focus on fostering a culture of quality and reliability,’ says Nichole Pritchard, director of training operations at Metso.
Through the Academy, Metso also offer training to bridge the knowledge gap between customer personnel, equipment, and operational goals. Led by global experts with decades of experience, Metso provide comprehensive and tailored training programmes designed to enhance technical knowledge, safety, reliability, and operational performance.
