Key role for new spare parts appointment at HCEE

Hyundai Construction Equipment Europe appoint Agnieszka Kilshaw as new spare parts manager

HYUNDAI Construction Equipment Europe (HCEE) have appointed Agnieszka Kilshaw as their new spare parts manager for the European market. She will be in charge of the complete parts organization, both for the Construction Equipment and Material Handling business units.

Ms Kilshaw brings 13 years’ experience in parts sales, having previously been involved in business development, key account management and parts logistics for various companies. She will report directly to the Alain Worp, managing director of HCEE.

‘In a company like Hyundai, the spare parts department is a real driving force. It is a pillar without which we could not operate, as all the other departments depend on our efficiency and rapidity. My vision is very clear; the main pillars are high parts availability, service efficiency and overall customer satisfaction,’ said Ms Kilshaw.

‘Like all businesses in the market, we strive to achieve better results and make the company grow. However, for us in the parts department, the key value is customer support and satisfaction. I know that together with my team we will be able to prove the quality of our products and personalized service.’

Alain Worp commented: ‘We are happy to welcome Agnieszka to the Hyundai family. By giving a leading role to the spare parts manager, we wish to establish and maintain good relationships with our customers, and to exceed their expectations. Our brand new, 13,000 sq m parts warehouse in Tessenderlo, Belgium, is an element that will help us in achieving this goal.’