Vulcan introduce new online customer service centre

Launch of MyVulcan.com gives customers direct control of their account anytime, anywhere

VULCAN Materials Company have set about empowering customers with direct control of their account with the launch of MyVulcan.com

MyVulcan is a new online customer service centre that allows customers to view tickets and orders, track orders and pay bills anytime, anywhere.

‘MyVulcan was developed by a team of sales, IT and marketing leaders from across the organization to enhance the Vulcan experience, helping customers save time and money,’ said Vulcan’s chairman and chief executive officer, Tom Hill.

MyVulcan’s easy-to-use search function and online payment features are designed to make work easier for customers in the field and office personnel.

‘We’re responding to the evolving needs of our customers by putting the power of Vulcan into the hands of our customers,’ commented vice-president and general manager Dean Sunas.

‘MyVulcan is a platform that provides new, direct access to account information to our customers and underscores our commitment to innovation and growth.’

Using the new online service centre, customers can dynamically search, view, print and download tickets and orders in full detail; access ordered and shipped quantities for timely information; and conveniently search invoices, pay online and receive email notifications.

According to Vulcan, the platform is easy to navigate, offering four main tabs for customers to browse:

• MyDashboard
  • Review a snapshot of account details, current balance, recent activity and new orders
• MyTickets
  • View current tickets and search by ticket or invoice number
  • Dynamically search by date, shipping location or destination, job description etc 
  • View, download and print ticket reports and ticket details
• MyOrders
  • View current orders and search for open and closed orders by number
  • Dynamically search for orders by date, product name, location etc
  • View, download and print order reports and order details
• MyBills
  • Pay invoices securely and reliably with online bill payments
  • Search, view, download and print invoice reports and invoice details
  • View payment history
  • Receive email invoices.