Smart ticketing system delivers greater efficiency, improves customer service and reduces waste
RAYMOND Brown have successfully rolled out a smart ticketing system as the business continues to move to more sustainable practices to reduce waste.
The new paperless process will also provide greater efficiency and improved customer service, as it will provide real-time tracking and live updates.
Customers will now be able to find all their tickets in one place online at any time and will no longer need to sign for them.
As a result, deliveries will be more efficient and there will be no need for a trail of physical tickets, thereby reducing paper consumption and wastage.
Raymond Brown’s sales director, Colin Bolam, said: ‘We have implemented a smart ticketing system to make ticketing easier, safer and smarter for both our customers and our staff.
‘By electronically generating tickets, we’ve also reduced the administrative time spent processing them for both our ourselves and our customers and reduced the need for expensive paper trails which are damaging to the environment.’
Mr Bolam added: ‘The business is also looking at other ways to go paperless as we continuously review how we can be more sustainable and efficient in everything we do.’