Hitachi transform fleet management with CONNECT
New all-in-one fleet-management system designed to streamline operations for dealers and customers
HITACHI Construction Machinery (Europe) NV have introduced a new all-in-one fleet-management system – CONNECT – which is designed to empower their authorized dealer network and customers by streamlining their operations.
The CONNECT system will transform fleet management with instant access to real-time performance data on Hitachi construction machinery and other brands of equipment, custom reporting tools focusing on key metrics, smart geofencing for precise productivity tracking, and convenient access from tablets and smartphones.
This latest development highlights the manufacturer’s commitment to helping customers overcome the challenges they face. ‘We understand that our customers require smart and efficient solutions to stay ahead in this evolving industry and we will continue to focus on digitalization and innovation to meet their needs,’ said Pooja Gupta, HCME product manager solution linkage.
Dealers and customers will be able to access CONNECT using an existing Hitachi Global e-Service account. CONNECT is also integrated with Hitachi’s ConSite service solution, so if an alert for an issue is triggered through ConSite, it will also be displayed on the CONNECT dashboard. This allows everyone in an organization to track machines and promptly respond to any issues, minimizing unscheduled downtime.
CONNECT allows users to create sites at the project and location level, which can be customized according to customer objectives. The operation of machines at each site can be easily compared, ensuring optimal utilization of equipment. Data such as idling, uptime, fuel consumption, CO2 emissions, and system-generated alerts can also be shared.
Organizing data by project, site, or other requirements allows overall operational management and analysis through easy-to-understand graphs and tables. From office management to job-site personnel, everyone will be able to maximize the performance of their fleet using a smartphone or tablet.
‘For customers wanting to improve efficiency, manage their entire fleet more effectively, or enhance the performance of their equipment, CONNECT is here to make it happen,’ said Ms Gupta.
‘Available in 24 languages, it is a user-friendly platform that can be tailored to the needs of our customers. We look forward to seeing the positive impact that this solution will bring across the European construction industry.’
