Recycling firm enhances operational efficiency with mobile workforce management software from BigChange
RECYCLED aggregates and waste-management specialists Brewster Bros have improved their business operations with the help of the latest mobile workforce management software from BigChange.
The cloud-based system has completely automated the sales process, from initial enquiries through to order fulfilment and invoicing, as part of a move to paperless working. Providing an end-to-end solution, BigChange are also reducing the back-office administration required to manage the mobile operation and is improving customer service with an online booking and tracking portal.
Scott Brewster, managing director of Livingston-based Brewster Bros, commented: ‘We initially introduced BigChange’s JourneyWatch product when we took over the company a few years back to monitor driver behaviour and track our vehicles.
‘We just needed to know who was doing what, where and when. However, after six months we realized the full jobbing system has so much more to offer. BigChange is now fundamental to our business and has helped us grow the operation by around 100% from 2018 to 2020.’
A resource management company for the construction industry, Brewster Bros operates across the central belt of Scotland. Offering environmentally compliant waste disposal as well as supplying recycled aggregate products, the company can transport up to 500,000 tonnes of waste and products per year in its fleet of HGV tippers.
‘Prior to BigChange we were heavily reliant on large volumes of paperwork which could be incorrect, incomplete or even go missing, and therefore consumed a significant amount of back-office resource and support,’ continued Mr Brewster.
‘Using BigChange, we have complete visibility of the whole transport function of the business. We know where our vehicles are, how they are being driven and even when they tip. We capture this data, including complete proof of delivery and waste transfer note evidence, to improve our customer service offering, ensure regulatory compliance and expediate our accounting, which is improving cashflow and, in turn, fuelling continued business growth.’
Providing a single platform CRM (customer relationship management), job scheduling, vehicle tracking and mobile device workforce app, the BigChange digital solution is further supporting Brewster Bros as the business continues to expand.
It is hoped the recently introduced BigChange powered portal will help customers self-serve – booking and tracking collections/deliveries online and automating waste transfer and delivery notes and invoices.