Tarmac roll out new electronic proof of delivery system
Latest ePOD process enhances customer service and helps boost productivity
TARMAC are rolling out a new advanced digital system for tracking and recording deliveries to help boost efficiency and enhance their customer service.
Between now and December this year, the company will be using an electronic proof of delivery process – known as ePOD – across its 1,800-strong UK vehicle fleet, providing instant access to electronic proof of delivery tickets and real-time tracking for customers across the country.
The electronic ticketing solution is part of Tarmac's ongoing transformative work to deliver innovative customer-focused digital technologies to help increase productivity and deliver efficiencies for their customers. The ePOD system uses sign-on-glass technology and accurate live updates via smart mobile devices, providing seamless integration, greater visibility and traceability for all material deliveries.
Andy Shuttlewood, business optimization director for Tarmac, said: ‘Rolling out this advanced digital technology significantly enhances the service offered by Tarmac to customers and makes our entire delivery process more efficient for the benefit of the whole supply chain. We handle almost 3.5 million delivery tickets every year and adopting a more streamlined, robust and paperless administrative process will have an immediate positive impact for everyone involved.
‘As well as delivering time-saving automated processes, including real-time tracking of deliveries, instant electronic ‘proof of delivery’ documentation and live updates for our customers, ePOD will also help our network of weighbridges, concrete plants and logistics teams to optimize planning and continue to boost productivity.’
All drivers across Tarmac’s UK fleet have been issued with mobile devices preloaded with the ePOD software – developed by cloud software solution company PODFather. The application has also been made available to Tarmac’s subcontracting fleets to ensure that they are compliant with the new requirements.
The application records a detailed and chronological log of each delivery, including routing information, dates and times and details of signatories, which can be accessed remotely via a single portal.
