Metso to open three new service hubs

Company’s service hub network for mining and construction customers expanding rapidly

METSO are to open three new service hubs in Central and South America to meet the growing demand for the company’s expertise in the mining and construction industries.

In 2012 and early 2013, the company will open the new hubs in Antofagasta (pictured), Chile, in Arequipa, Peru, and in Cananea, Mexico.

‘With the opening of these new services hubs, we aim to place Metso’s service personnel even closer to our customers, to be there where they need us and to strengthen our relationships,’ said João Ney Colagrossi, president of Metso’s Mining and Construction service business line.

Metso’s service hub network for mining and construction customers is divided into multiple regions and consists of three different types of service units: repair centers, service centers and satellite facilities.

Repair centers serve customers within a wide geographical range and are equipped with machinery and know-how to meet the needs of customers needing to perform heavy service work on large equipment within their own plants. Metso currently have 13 repair centers in 10 countries.

Service centers are located in regions with a concentration of customer plants and are designed to provide repair services for equipment requiring light assembly and disassembly. At present, the company has 45 service centers in 13 different countries.

A satellite facility is a remote unit, located close to the customer’s facility, which serves as home base for Metso employees working in the customer’s plant.

In 2011, services business accounted for 50% of Metso’s Mining and Construction segment’s net sales.