LiuGong open Global Customer Experience Centre

Inauguration of first stage of co-operative platform for talent cultivation, service training and customer experience

LiuGong have inaugurated their new Global Customer Experience Centre in Liuzhou, China, in a move that will not only drive co-operation between LiuGong and Liuzhou Vocational and Technical College (LVTC), but will also extend LiuGong’s offering to the company’s global dealers and customers.

The inauguration was attended by Huang Xiongbiao, deputy director of the Education Department of Guangxi Zhuang Autonomous Region; Jiao Yaoguang, vice-Mayor of Liuzhou City; Wang Jun, director of customer support with Cummins (China); Zheng Jin, president of LiuGong Group; Luo Guobing, vice-president of LiuGong; and Shi Lingming, Dean of LVTC.

The new centre, which will be managed by both LiuGong and LVTC as a co-operative and innovative platform for talent cultivation, service training for LiuGong employees and dealers, and customer experience, will provide multi-functional support including training, hands-on operations, professional skill appraisal, and technology exchange.

The initiative not only builds a practical base for both LiuGong and LVTC to cultivate industry talent within the region, but also provides a world-class customer service center to enhance LiuGong’s customer service and after-sales service.

Representing a total investment of RMB50 million, the centre covers a total area of 40,000 square metres and includes some 10,000 square metres of building space.

Construction is taking place in two stages with stage one now complete, including practical laboratories for construction equipment axles, gearboxes, engines, hydraulic systems and electrical systems, as well as training classrooms.

The second stage, due to commence in July this year, will include the construction of the outdoor areas that will provide simulated operation and customer experience opportunities.