Linatex put new management software into practice
LINATEX are using Tesseract – a new in-house, web-based service management system that will provide the company with improved and easier access to their customer records.
The software includes an asset register feature that allows Linatex to track the location of all equipment sales and the lifecycle of wear parts. This importantly helps reduce the time in identifying which items of equipment need new or spare parts.
Another key benefit of using Tesseract is it can provide site engineers with PDA access to customer information, as well as scheduled alerts on which sites are due for servicing. This will help Linatex deliver preventative maintenance servicing to ensure customers achieve optimum performance from their equipment.
Tesseract allows Linatex to record (eg service engineers can update jobs in real-time), manage and report on all customer activity, including quotations, complaints and prospective customers, ensuring customers receive the highest level of service at all times.
Linatex Ltd, Wilkinson House, Galway Road, Blackbushe Business Park, Yately, Hampshire GU46 6GE; tel: (01252) 743000; fax: (01252) 743030.
The software includes an asset register feature that allows Linatex to track the location of all equipment sales and the lifecycle of wear parts. This importantly helps reduce the time in identifying which items of equipment need new or spare parts.
Another key benefit of using Tesseract is it can provide site engineers with PDA access to customer information, as well as scheduled alerts on which sites are due for servicing. This will help Linatex deliver preventative maintenance servicing to ensure customers achieve optimum performance from their equipment.
Tesseract allows Linatex to record (eg service engineers can update jobs in real-time), manage and report on all customer activity, including quotations, complaints and prospective customers, ensuring customers receive the highest level of service at all times.
Linatex Ltd, Wilkinson House, Galway Road, Blackbushe Business Park, Yately, Hampshire GU46 6GE; tel: (01252) 743000; fax: (01252) 743030.
