Finning launch new Digital Toolbox
New Digital Toolbox makes machine operation and fleet management easier and more efficient
TO help owners and operators of Caterpillar equipment maintain their machines and manage their fleet with maximum ease and efficiency, Finning have launched a new Digital Toolbox.
Bringing together an industry leading portfolio of digital services, this proprietary suite of applications allows Finning, the world’s largest dealer of Cat equipment, parts, and aftermarket services, to provide a unified experience, catering for the management, maintenance, and monitoring of Cat machines.
Explaining the rationale behind the concept, Nathan Banks, digital go-to-market lead at Finning, said: ‘For quite a few years we’ve been at the forefront of developing our online services and the overall portfolio is now comprehensive, covering everything from buying parts and booking site visits online, through to the monitoring of machine telematics which provide a real-time gauge on the health of an asset.
‘Talking to our customers, it’s clear that some of the services are well understood and used, but not all of them. By bringing all these services together under one digital roof, we’re making everything easy to find, so our customers have a single point of access to use all the digital tools that are available.’
The Digital Toolbox includes a dedicated customer portal where users can review business transactions and access all the solutions we have available to improve safety, sustainability, productivity, and cost efficiencies.
Parts can be ordered via a web link or by downloading the Cat Central app, which offers a personalized service including 24/7 support from product and engineering experts.
The Digital Toolbox also provides access to the VisionLink fleet-management system, allowing owners and operators to boost efficiency by reducing fuel consumption and avoiding unplanned downtime, through real-time visibility across their fleet.
To make access even easier for new customers, Finning are introducing the ‘Black Card’ – a stainless steel, NFC-enabled card that all owners and operators can use to get instant, personalized access to the tool kit – simply by tapping the card against their mobile phone.
The Digital Toolbox also provides access to Finning’s fluid-analysis service, which provides early identification of faults and contaminants, reducing the risk of failure and extending component life and oil cycles.
