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Case dealers to support Saville customers

IN an effort to minimize inconvenience to customers, Case Construction Equipment say arrangements have been made with other dealers to provide support services to all Case customers affected by the recent collapse of Saville Tractors Ltd, who followed their new parent company, Thorneycroft (1862) Ltd, into administration last month.

Commenting on the situation, George Russell, Case vice-president for Europe, said: ‘While awaiting reports from the administrators, with immediate effect we have implemented an arrangement by which other Case dealers will provide continuity of service to customers throughout the Saville territory. These services include the supply of new machines, parts, service and engineering support. Existing warranties will, of course, be honoured.’

This interim arrangement will continue until such time as Case reach agreement with existing dealers to take on additional areas and finalize ongoing negotiations with other companies wanting to represent the brand.

‘It is our intention to have a highly efficient dealer network covering all areas of the UK as quickly as possible. However, we are not going to be rushed into making decisions. In the interest of our customers, we have to ensure that the resulting dealer network has the resources to be able to provide the appropriate level of service,’ said Mr Russell.

All customers are being advised of the new arrangements through letters and advertisements. There is also an Freephone number (0800 015 5269) for customers with other queries.

Scott Freeman, Case business manager for the UK and Ireland, said: ‘It is very satisfying and encouraging to see how, when a situation demands it, Case dealers work together for the benefit of customers and the brand.’

 

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