Monks Contractors turn to Thompsons aftermarket care
Waste operator reaps the benefits of Thompsons ServiceTech for premium wear parts
ONE of the North West region’s leading specialist waste haulage operators is making full use of Thompsons’ aftermarket product support service – ServiceTech – for both new trucks and those already hard at work.
Blackburn-based Monks Contractors currently run a total of 50 artic and rigid models on waste collection, landfill and recycling work and have an ongoing need for aftermarket care and support that goes well beyond the established schemes already offered by truck chassis manufacturers.
‘Thompsons ServiceTech gives us a level of support that’s genuinely hard to beat,’ said Monks Contractors director Chris Monk. ‘Where ServiceTech really scores is in the range of services it offers for specialist components and bodywork.’
The waste operator’s fleet features a wide range of top-spec, heavy-duty trucks that are carefully configured to make light work of their arduous tasks. Notably among these are: Volvo FH 6x2 and 6x4 tractors; FMX 8x4 rigids; and a pair of new ’68’ registered Scania XT hookloaders.
‘Before they go on the road, our tractors all go to ServiceTech for the fitting of their hydraulics and wet kits,’ said Mr Monk. ‘Thompsons must have done over 50 tractor wet kits for us by now. We see this as a specialist area of engineering so we want the people with the most knowledge and experience doing the work. Similarly, we need a proven, professional level of response if there’s ever a problem with a vehicle in service.
‘We recently had an issue with a faulty pump on one of our vehicles stuck on a landfill site. ServiceTech responded immediately, came to the site, got the unit swapped over and the truck was soon on its way. That’s the real world we all work in, and it’s good to see others having the ability to respond quickly and professionally when the need arises.’
Nathan Ewins, ServiceTech manager for Thompsons, added: ‘We can offer truck operators a huge range of services for bodywork and specialist components. We can supply and fit everything from tractor kits, catwalks, cranes and sheeting systems through to complete new skiploaders and hookloaders – all backed up by extensive facilities for repair, refurbishment, shotblasting and paint. In our experience, the range of services, capability and depth of expertise that ServiceTech offers are quite unique.’