Finning extend parts reach with new mobile team
New mobile team to support customers with tailored parts, technology, service and support solutions
FINNING UK & Ireland have launched a new mobile parts team aimed at supporting customers with tailored parts, technology, service, and support solutions for individual machines or plant fleets.
The new team will visit customers across the UK and Ireland, providing a dedicated service to support machine uptime, ensure availability, and expose the benefits of connectivity to a much wider customer base.
Commenting on the launch, Abhishek Tanwar, director of aftermarket and digital transformation, said: ‘Finning have many different ways in which we can support customers to become more productive and profitable.
‘However, in order to better communicate the advantages of our parts and service solution, along with machine health monitoring, it is vital that we ensure our customers receive face to face contact.
‘The new parts team will work collaboratively with our customers, recognizing and understanding the individual challenges they face in order to share knowledge and provide a relevant solution for both Caterpillar and other manufacturer’s equipment.
‘We are focused on widening our footprint across the UK and Ireland. With our new parts team and current product and parts specialists, we will continue to provide a transparent and accessible service and ultimately, drive customer’s profitability.’
The new mobile team will support customers with: parts.cat.com; the setting up of Finning parts accounts; the creation of service, maintenance and support contracts for Caterpillar and other manufacturers’ equipment; and the delivery of technology solutions, such as retrofitting Product Link to individual machines or fleets.
