Fifth CICMQ accreditation for Aggregate Industries

Company secures fifth consecutive quality accreditation from Chartered Institute of Credit Management

AGGREGATE Industries have achieved the Chartered Institute of Credit Management’s prestigious biennial ‘quality accreditation’ for the fifth time in a row. The company has received accreditation consecutively since 2010 and says this year’s recognition is thanks to the apprentices in its Credit Academy.

The CICMQ accreditation is formal recognition of Aggregate Industries’ commitment to quality, continuous improvement and best practice within the firm’s Credit Services team. Made up of 34 full-time employees – including three apprentices – the team is responsible for handling inbound payments, allocation, credit risk, cash collection and legal for the business, which has more than 330 sites and over 4,100 employees.

Apprentices within the Credit Academy were tasked with organizing this year’s re-accreditation, which included an assessment process on the team’s approach to credit policy, compliance, customer service, staff development, monitoring performance and roadmap and stakeholder management. Following the process and successful accreditation, the apprentices went on to present their experience at the CICMQ best-practice event.

Phil Rice, head of credit at Aggregate Industries, said: ‘We are constantly looking at ways to develop our systems and processes, and there have been a significant number of changes in the Credit Services team since we first achieved CICMQ accreditation in 2010.

‘We’re delighted to achieve CICMQ accreditation for the fifth time, and our apprentices did an excellent job in securing this on the business’s behalf. CICMQ accreditation is incredibly important and enables us to differentiate ourselves from our competitors and share best practice with other CICMQ accredited companies.’