Avery Weigh-Tronix at your service

AVERY Weigh-Tronix have launched what they claim is the UK’s largest nationwide service network for onboard weighing systems, with a team of more than 200 technicians.

According to Dave Webb, service director for Avery Weigh-Tronix, an increasing number of organizations are becoming aware of the need for accurate on-board weighing, particularly with VOSA cracking down on overloading.

‘Our research has shown that many organizations have been let down by poor service and maintenance in the past,’ he said. ‘This can remove a vehicle from a fleet and the longer it remains off the road the more revenue is lost.’

Load-cells for on board weighing are typically located underneath a vehicle where they are subjected to water, grit, salt, mud and stones. This means that a robustly designed system plus a carefully planned maintenance programme is generally required.

Avery Weigh-Tronix, who launched a rugged digital on-board system last year, say they have now introduced a large service network, allowing local service to be offered on a national scale.

‘There need to be enough technicians in an organization to meet your requirements,’ said Mr Webb. ‘If one technician cannot visit your site, another has to be available. They need enough time to complete all of the maintenance required; you do not want them to leave site because someone else has a more pressing need.’

Avery Weigh-Tronix have also recently launched an on-line service portal. Using this secure site, organizations can clearly see when service visits are scheduled and when their systems need major maintenance.

‘Over time an online electronic library will build up, showing how often the systems are serviced. This is crucial information for managing weighing systems and gauging the precise level of service needed to keep them operational,’ said Mr Webb.

Avery Weigh-Tronix, Foundry Lane, Smethwick, West Midlands; tel: (0870) 905 0060.