New virtual valve repair service from Emerson

Emerson offer immediate, cost-effective, real-time Remote Assistance supported by augmented reality

EMERSON have introduced a new Remote Assistance service capability to help plant operators immediately respond to industrial valve issues by using augmented reality (AR) technology.

By way of a robust, secure channel certified as ISO 27001-compliant, valve repairs are advised and guided by Emerson experts as part of the company’s expanding Connected Services portfolio in its Plantweb digital ecosystem.

Using a mobile device, plant personnel can securely share their field of view through the AR software as Emerson valve experts help troubleshoot and solve valve problems. Step-by-step instructions are overlaid in the field-user’s application to support installation, calibration or repair actions.

Real-time video communication allows users to resolve issues faster and minimize instruction errors that often occur with audio-only support, whilst eliminating travel time and the cost of getting technicians to the work site.

In addition, operators can expand their in-house knowledge base and staff skill sets through on-the-job troubleshooting guidance and recommendations to remediate issues, up to and including oversight of the final repair.

‘Our customers are supporting critical infrastructure through the global health crisis that we’re experiencing, but they still encounter issues where they need outside help,’ said Clint Schneider, director of Emerson’s digital valve services. ‘We’re able to continue our promise of support while protecting essential on-site staff and Emerson technicians through the use of this technology.’

The Remote Assistance service is available for Emerson valve, actuator and regulator product portfolios – and in some instances can cover non-Emerson products, as some Emerson technicians have extensive backgrounds in repairing products from other manufacturers.

Emerson’s Plantweb leverages Industrial Internet of Things (IIoT) technologies, software and services to expand digital intelligence throughout a workforce, enhancing workflows and processes to provide personnel with the insights needed to accelerate performance improvement.