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Field Service Engineer - Heavy Plant

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  • Location: Field based and West Cornforth, Durham

Banks Plant Solutions provides plant and equipment service, maintenance and management for businesses across the North East of England, Cumbria and North Yorkshire. 

As part of The Banks Group, Banks Plant Solutions benefits from more than 40 years’ experience owning, maintaining and managing a diverse fleet of heavy plant, construction and ancillary equipment.

We employ our ‘maintenance with care’ ethos, thorough high-quality plant maintenance, to a wide range of industries and sectors. We have an experienced and skilled mobile plant and equipment engineering team have extensive experience with many original equipment manufacturers’ machinery including Caterpillar, Komatsu, Volvo, and JCB. Our team regularly work on equipment ranging from large 500-tonne hydraulic excavators to small ancillary plant.

Employees benefit from:

  • Continuing professional development, including training opportunities
  • Generous annual leave increasing with length of service, plus public holidays
  • Commercial vehicle
  • Company pension scheme
  • Discretionary bonus  
  • Health and wellbeing discount
  • New car discounts with certain dealerships.

The Opportunity:

The Field Service Engineer 3 (FSE3) will support internal and external customers by servicing, repairing and diagnosing systems and components on all types of mobile and static plant but will specialise in heavy mobile plant equipment.

Key Duties & Responsibilities: 

  1. Perform repairs and assigned preventative maintenance services.
  2. Perform under own self esteem all inspections, diagnosis and repair of power-train, electrical and hydraulic systems on plant equipment, such as dozers, rigid OHT, large excavators, ADTs, processing equipment etc.
  3. Complete required paperwork utilising business supplied equipment and software program associated with repairing equipment, documenting parts usage, and accounting for repair times.
  4. Provide leadership and assistance to the field service engineering team, ensuring they achieve their own key duties, responsibilities, and development.
  5. Conduct safety checks on vehicles and equipment.
  6. Support for emergency breakdowns that may take place on internal and external customer sites.

Deliverables:

  • Maximise billable hours
  • Maximise engineer repair efficiency
  • Maximise productivity
  • Minimise work order recalls
  • Ensure Unused part returns
  • Maintain Van Inventory stock accuracy
  • Deliver customer service excellence
  • Report near miss and risk observations
  • Zero RIDDOR and Zero Lost Time Incident.

Working Environment:

The Field Service Engineer will spend most of their working day visiting both BPS internal customers and external customers at their operations and any other associated work areas. There will be a requirement to travel to these locations across the UK. The role involves direct contact with new and existing customers and clients. Work cycle periods will be driven by planned KPI delivery timetables and business review meetings.

Required Education, Skills & Qualifications: 

  • Applications are invited from candidates who are NVQ  3 qualified in mechanical engineering.
  • Experience of working with heavy plant equipment in all product ranges and systems is essential to the success of this position. 
  • It would be desirable, but not essential, if you have internal and external customer interaction.

Personal Qualities/Competencies: 

  • Natural leader
  • Problem solver and results orientated
  • Assertive and influential
  • Adaptive and flexible in approach
  • Compliant
  • Organised and self-disciplined
  • Safety and environmentally aware
  • Initiative and motivation
  • Capable of following instruction and directions given in all formats
  • First-rate concentration and focus
  • Exceptional mechanical knowledge, experience and dexterity
  • Attention to detail and quality of work
  • Effective communicator using all formats and the communication devices issued.

To Apply:

Please send a curriculum vitae and covering letter detailing your relevant experience to: [email protected]

Closing Date: Friday 16th September.

The Banks Group is committed to equality of opportunity.

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