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2020 / 2021 Edition

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TWS investing in North American market

TWS plant in Connecticut

Terex Washing Systems boost local sales, service and support across North America

TEREX Washing Systems (TWS) have announced further investment in their North American sales and operational teams that will allow customers to engage directly with TWS experts to discuss their requirements and collaborate in the development of innovative customer-specific solutions.

The combined offering will comprise 20 regional partners, 50 service depots, 60 mobile trucks and 100 expert technicians across North America.

TWS director Oliver Donnelly explained: ‘The cornerstone of our international success is our strong customer relations and how we work directly with them to bring mutual success. Our new enhanced levels of sales, service and support will build upon momentum gained in recent years as we continue to focus on serving customers with world-class washing equipment solutions that add commercial value to their operations. Our blend of global experience and local experts enables us to provide a level of after-sales support that is genuinely industry leading.

‘The support of our regional partners combined with TWS direct support and experience means we can offer our customers across North America end-to-end solutions, from initial enquiry through to support and service. We’re working with partners who have been in the industry for many years and have extensive experience and expertise in servicing the mining and quarrying industries.’

Commenting on the new approach, US sales director Jarrod Rice added: ‘Our regional partners throughout North America, coupled with TWS headquarters in Ireland, will enable us to provide world-class technical expertise and after-sales support. We are dedicated to helping customers increase their productivity and boost their return on investment through our extensive range of cost-effective equipment which can be combined to create comprehensive solutions that can be tailored to their needs.’

Following one of the largest TWS installations in the US to include a full end-to-end washing and water-management solution (pictured), the Connecticut-based customer commented: ‘Knowing we had technical experts at the end of the phone and available to visit our site gave us reassurance from the initial inquiry right through to the final commissioning of the plant. The service and support has been second to none.’

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