LCS success for Metso Outotec
Metso Outotec pick up more than 100 new Life Cycle Services agreements during 2021
METSO Outotec say they have experienced substantial growth in their Life Cycle Services (LCS) business by capturing more than 100 new customer agreements during 2021. The customer base for the new agreements covers global and regional mining companies as well as large and mid-size quarries and aggregates contractors.
The LCS offering from Metso Outotec covers their entire after-market portfolio, including process support and optimization, sustainable wears and spares, and service solutions. An LCS agreement is typically signed for a 12-month period but can also cover multiple years of co-operation.
Under an LCS agreement, the company supports customers in ensuring safety and environmental performance and improving reliability and production performance to achieve higher production and resource efficiency, as well as optimizing total cost of ownership.
‘Our customers are increasingly interested in getting the most out of their valuable assets. The agreements are customizable to meet each customer’s unique needs, said Annami Toukoniitty, head of integrated services solutions at Metso Outotec.
About 90% of the 2021 orders are booked to Metso Outotec’s Minerals segment and 10% to the Aggregates segment. Some of the agreements are performance-based, in which the company gets paid according to the output of the customer’s process.
Metso Outotec, who have been offering Life Cycle Services for more than 10 years, currently have more than 500 long-term service agreements for mining and aggregates customers globally.